Please note: As part of our IT Transformation Programme a new website is coming soon which will be easier to navigate and address issues of non-compliance.


The Criminal Cases Review Commission is responsible for the content of this website. The Ministry of Justice is responsible for the technical aspects.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 0300 456 2669
  • Or write to: Criminal Cases Review Commission, 5 St Philip’s Place, Birmingham, B3 2PW

We’ll consider your request and get back to you in five working days.

If you cannot view the map on our ‘contact us’ page, call or email us Contact us for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using. Our IT Transformation and Outreach Team is responsible for dealing with these reports.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

The CCRC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.


Non compliance with the accessibility regulations

  • link text doesn’t always provide a meaningful description of its purpose or destination
  • In-page headings do not always follow the correct hierarchy with some missing
  • search box has no label
  • colour contrast on highlighted areas is not strong enough for users with visual impairment
  • Images embedded into pages do not always have alt text or meaningful descriptions


Disproportionate burden

Not applicable


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards and this is being addressed with the forthcoming introduction of our new website.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations and we do not currently produce live video.


How we tested this website

We have completed accessibility checks on a representative sample of pages using keyboard testing and the WAVE automated testing tool. The tests on the website were carried out by the Ministry of Justice.


What we’re doing to improve accessibility

We are introducing a new website this summer (2021) as part of our IT Transformation Programme.

We will monitor the accessibility of this website on an on-going basis and fix any accessibility issues reported to us.


This statement was prepared on 22 April 2021.